PERSONAL PROFILE
An ambitious, smart, passionate and hardworking individual, ready to take on challenging tasks to integrate personal growth with organizational growth. My career goal is to be a Human Resource Manager as I am very passionate about the HR profession.
KEY SKILLS and STRENGTHS
- Positive attitude
- Honesty and integrity
- Detail oriented, efficient and professional with experience in CRM systems.
- Excellent customer service.
- Working knowledge of Microsoft Office packages.
- Excellent written and verbal communication skills.
- Multi-tasking and meeting deadlines through effective management of time.
- Languages spoken English, Hindi and Punjabi
EMPLOYMENT HISTORY
Company :VK Education Centre
Role :Teacher and Admin Head
Period :November 2015 to present
- I started off as a teacher in 2015 and progressed to become an Admin head in April 2018.
- Taught students of Year 10 and Year 12 who were preparing for board exams (equivalent to GCSE and A Level in the UK).
- Subjects taught include Maths, Business Studies and Economics
- Preparing lesson plans on weekly basis
- Student assessment and quarterly progress meetings with team
- Planning and preparing mock exam paper.
- One to one session with students to answer their queries and assist in addressing their weaknesses.
- Due to my good performance and involvement in the admin paperwork, I was asked to assist in Admin department.
- Initially assisted the admin department head with answering emails and taking phone calls from potential studentsand their parents.
- Assisted in advertising and marketing the excellent teaching services offered by the centre to increase the intake of more students.
- Upon resignation of the Admin Head, I was promoted as the Admin Head.
- Maintained and updated Centre’s policies such as fee structure and refunds, class timing and discipline, health and safety, equality and diversity.
- Reporting directly to the owners of the Education Centre
- Training and overseeing work of the teachers and administrators.
- Reviewing student files prepared by the teachers and discussing the potential changes that can be brought like using electronic ways of maintaining student files and having an online system.
Company :American Express
Role :Membership Rewards Executive
Period :August 2013 to November 2015
- Worked in EEAT (Employee Engagement Activity Team) as a Single Point of Contact (SPOC)
- Handled Escalated cases.
- Attended training sessions on new updates.
- Prepared and sent correspondence letters to clients.
- Won an award for hosting the Reward & Recognition Ceremony
- Appreciated for achieving highest occupancy percentage.
- Contributed to the growth of Membership Rewards (JAPA)
Company :Genpact Ltd
Role :Process Associate (Backend Operation)
Period :April 2012 to January 2013
- Worked in Banking Domain (F&A)
- Maintained Toss Report
- Handled opening and closing WIP.
- Workflow management
- Handled escalations.
- Attended training sessions on new updates
- Maintained Quality Control Reports to reduce error rate.
- Won Spot Award for Good performance &Participation.
Company :Agency (temporary jobs)
Role :Sales and marketing assistant
Period : April 2011 to April 2012
- Companies worked for Lakme, Avon and Color Bar.
- Promoted products, dealt with related paperwork and updated information on company’s systems.
- Liaised with my seniors and reported the vital feedback about customer response.
EDUCATION
Qualifications Awarding Body Year of completion
Master’s in commerce (M.Com) Maharishi Dayanand University 2015
Bachelor’s in commerce (B.Com) School of Open Learning, University of Delhi 2011
Year 12 – CBSE (A level equivalent) Mata Gujri Public School 2008
Year 10 – CBSE (GCSE equivalent) ata Gujri Public School 2006
INTERESTS AND HOBBIES
Love travelling, exploring new places, interacting with people, reading books and dancing.
